FINAL SHORTENED PUBLIC OFFER
for the provision of psychological counseling services
This document is a shortened version of the public offer for the provision of psychological counseling services by PsyTerra and is created for ease of reference.
The full version of the public offer, containing a detailed and comprehensive description of all terms, is available for viewing and downloading at: Full version of the public offer.
Acceptance of the terms of this shortened version constitutes full and unconditional acceptance of the terms of the full version of the public offer, regardless of whether the Client has actually reviewed it. The choice to use the shortened version is a conscious decision of the Client.
Service Provider
Psychological counseling services are provided by PsyTerra. Services are provided by the Contractor personally, unless otherwise expressly agreed between the Contractor and the Client in each specific case.
Nature of Services
Services are psychological and consultative. They are not medical, do not replace psychiatric or emergency medical care, and do not guarantee a specific result. Decisions, actions, or changes that the Client makes based on consultations are the personal responsibility of the Client.
Work Formats
Depending on the arrangements, the following may be provided: individual consultations, couple (family) consultations, group formats, supervisory consultations. The format of work is agreed upon individually before the start of service provision.
Confidentiality
The Contractor guarantees full confidentiality regarding the fact of the Client's request and the content of consultations. Information is not transferred to third parties without the Client's consent, except in cases provided by law (threat to life, crime, etc.). In group formats, participants also undertake to maintain confidentiality.
Setting, Duration, and the 24-Hour Rule
Standard duration of a consultation: 50–60 minutes (unless otherwise agreed). Cancellation or rescheduling of a consultation is possible no later than 24 hours before the appointed time.
Consequences of Late Cancellation:
- If the Client cancels a session less than 24 hours in advance — the session is paid in the amount of 100%.
- If the Contractor cancels a session less than 24 hours in advance — the next session for the Client is free of charge.
Punctuality
In case of the Client's delay, the consultation time is not extended; it ends at the scheduled time. In case of the Contractor's delay, the consultation time is extended or compensated.
Technical Conditions (for Online Format)
The Client undertakes to provide: a stable internet connection; a confidential place where they will not be disturbed; a functioning camera and microphone. The Contractor is not responsible for the quality of connection on the Client's side.
Crisis States
Online counseling is not intended for work with acute crisis states (suicidal intentions, acute psychosis, threat to life). Online counseling is not a sufficient format of assistance. In such cases, the Client is recommended to contact local emergency or specialized services.
Payment, Duration of Sessions, and Liability
Change in Service Costs: The cost of services is agreed upon individually. Payment is made in advance, unless otherwise agreed between the parties. The cost of consultations may be changed by the Contractor no more than once a calendar year. The Client is notified of the change in cost no later than one month before the new price takes effect, unless otherwise agreed by mutual arrangement. The change in cost applies exclusively to future consultations and does not affect already paid services.
The maximum financial liability of the Contractor, if such can be established in accordance with the law, is limited to the refund of the cost of one (the last conducted) consultation in case of a proven material breach of the terms of the full version of the offer.
Change in Consultation Duration: The standard duration of consultations may be changed subject to notifying the Client no later than three months before the introduction of such changes, unless otherwise agreed between the parties. In case of the Client's disagreement with the changed conditions, the Client has the right to stop receiving services without any penalties, paying only for the services actually provided.
Final Provisions
This document is effective in accordance with the laws of the Republic of Bulgaria and EU legal norms. Payment for services constitutes confirmation of the Client's agreement with all terms of this shortened version and the full version of the public offer.